Production Assurance
Beyond Ordinary Site Monitoring
Using experts alongside state-of-the-art tools.
Our Point of View
Traditional site monitoring tools only yield limited awareness of the health of your digital experience. Did a content change impact your site layout? Did a newly activated promotion break core functionality? Did an API change, disabling key functionality? Many of the defects are not detectable by traditional monitoring tools. While we use sophisticated scripting tools, our team of experts also use their eyes. Sure, the page renders, but does it look right? Is the content correct for the product or situation? Will users be confused? Our screen capture technology ensures observations are accurately caught and understood. Our on-demand service allows us to test when your service delivery is most important.
Leading System Integration Firm
Managing Production Systems
Problem
Our client is a leading technology integrator that needed to provide effective, 24/7 production support for their solutions.
Charles Hudson Solution
We currently provide fully outsourced customer support, tightly integrated with the client's teams for coverage nights, weekends, and holidays. Our scalable approach works on problem tracking, isolation, and remediation.
